Customer Support Information

Secure Online Ordering

Your personal & financial information for all orders are processed safely & securely with all information securely encrypted & kept private.

Shipping, Tracking & Delivery

All orders are shipped promptly upon payment purchase confirmation.

Orders are carefully packed with care, for safe delivery to your designated location.

All orders are shipped with tracking information.

You will be advised a tracking number with your order to track & trace your shipment delivery.

Money Back Guarantee - Product Return Policy

If your not satisfied with you choice or product, simply return the item, intact & unopened for a full refund or store credit within 30 days.

There is no return or repacking fee however return freight is the responsibility of the purchaser.

Goods must not have been opened or used to apply for a refund or credit.

A Full Refund or Store Credit (less any freight charges) will be given.

Privacy Policy

AQUAELECTRA is dedicated to keeping your details private.

Any information we collect in relation to you, is kept strictly secured.

We do not pass on/sell/swap any of your personal details with anyone.

We use this information to identify your orders, provide you with our newsletter (if applicable & requested) and to personalize your shopping experience with us, that's all.